How do I find and book a transfer?
Specify the place of departure in the "From" field, and your destination - in the "To" field. You can choose the desired city, airport, train station, port, and hotel from the drop-down menu or enter the exact address of the place.
Click the button "Search". Choose the suitable transfer class and click "Book" to proceed to the booking.
Fill in all the required fields in the booking form. If you have any questions, write to us in the online chat or call the support service at +44 20 3807 6110 (toll calls).
How can I book a transfer to the airport?
In the "Pick-up" field, select the city or enter the address of the hotel from which you need to get to the airport. The price does not depend on the address our driver picks you up at, but it should be within a city. Enter the name of the airport in the “Drop-off” field.
Important note: calculate your pick-up time taking into account the time en route (it is specified on the website) + 3 hours for the check-in at the airport.
What pick-up time should I set?
If you need a transfer from an airport or a railway station, we recommend you to specify your flight arrival time as the beginning of your transfer. In this case, it is more convenient for a driver to organize the meeting.
Important note: if you were notified about a change of arrival time, please let us know so we could also inform the carrier.
If you need a transfer from a hotel to an airport, specify the time you should be met at the reception. You will have to calculate the departure time by yourself. We recommend you to have a time margin of 3 hours for the airport check-in and travel time. Approximate time a driver needs to arrive at the airport is specified on the booking page.
For example, if your flight departure time is 14:00 and the travel time specified on site is 1 hour, the pick-up time should be 10:00.
How long does a trip take?
You can find the time en-route on our website and in your voucher confirming your booking (pdf file, downloadable after making a booking).
Important note: this duration is approximate and can vary depending on the traffic, time and date of transfer, public holidays etc.
Please, make changes in your order in advance if you receive new information about traffic situation.
How do I put my flight number correctly?
When you book a transfer from the airport, you need to specify your flight number with both letter and numeral parts.
For example, SU1870 is a full flight number, and 1870 is incomplete.
If you give us an incorrect flight number, our driver will not be able to meet you at the airport on time.
Minimum time of pre-order depends on the vehicle class.
If you want to book vehicles of Premium class or Minibus 10, 13, 16, 19 pax, you can make a booking not less than 24 hours before the trip.
If you choose standard types of vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax), transfer must be booked not less than 16 hours before its beginning.
If your trip starts later than the time given above, you can make an urgent booking. It will take some time for us to find a car. We will inform you as soon as possible if we can provide the service.
How do I put my address in a booking form correctly?
Specify the exact address of your destination or your hotel name.
Important note: a hotel address is usually stated in the hotel voucher — a document confirming your booking and sent to you after reserving a room.
How do I book a return transfer?
You can book your return transfer when booking a one-way trip. To do it, specify the date and time of the return transfer in the special field in the booking form.
If the route of the return transfer differs from your previous trip, you have to make two different reservations.
How do I know if my booking has gone through?
After you make your booking, you will receive a confirmation email with a voucher containing your booking number and all the details of your journey.
If you have not received the email with the confirmation, please contact our manager by email at email@example.com or in online chat.