Editing and cancellation

If you have changed your travel plans, please let us know so that we take the necessary measures.

How to change my order?

If you change the date or time of travel, route, flight number, contacts, or the number of passengers, we must notify the driver and get confirmation that he can take you. The sooner you let us know about the changes, the fewer problems will arise.

Changes more than 24 hours before the trip

Contact our manager via the feedback form on the site.

Specify the order number, your phone number and trip data that has changed. You will receive a confirmation letter from the manager that changes have been made and the trip will take place.

Changes less than 24 hours before the trip

Contact the driver directly.

If something unexpected changes, such as your flight is delayed, please inform the driver directly by phone or Email. We will send you driver contacts before you go. Let the driver confirm that he’ll take you.

How to cancel my order?

If your trip was canceled, please let us know about it so that the driver doesn't go in vain.

You can cancel your order from the confirmation Email that you recieved after the booking. Open the Email and click «Cancel Order» there.

You may also contact us to cancel the order.

If the order is canceled more than 24 hours before the transfer start time, the prepayment will be refunded within 5 business days.

Still have questions? Contact us.