16.1. The place of contract under this offer shall be the city of Edinburgh (the United Kingdom).
16.2. The present Contract concluded under the present offer shall come into force after its conclusion and shall stay in force until the Parties fulfill the undertaken obligations in full.
15.1. If you are unsatisfied with the quality of the city tour search and booking service, please, send us your claim to support@kiwitaxi.com within fourteen calendar days past the city tour. Claims sent after expiry of the above period may be left unconsidered.
15.2. Besides, you shall be entitled to make claims and demands against the provider providing the city tour services directly, due to the improper rendering of city tour services, including but not limited to, claim for damages to life, health, and property of the customer.
15.3. If you do not have the necessary details of the provider and you do not know how to find them, you may also ask us for help by sending an e-mail to support@kiwitaxi.com. We shall immediately re-address all claims sent to the above address to the provider.
14.1. We shall transfer you money subject to refund according to the bank details stated by you when booking within maximum sixty working days. In case the booking is paid using a banking card, the refund shall be done according to the technology of the international payment system to the same card the payment was debited from.
14.2. In order to avoid a double refund, we reserve the right to refuse to refund payment for an order if the issuing bank has already initiated a transaction protest procedure (chargeback) regarding payment of the same order.
14.3. Our money refund obligation shall be deemed as fulfilled as soon as the money is debited from our account in your favour or as soon as the refund instruction is sent to the international payment system.
14.4. Further procedures and timelines of payment return shall depend on the work of your bank or the international payment system.
13.1. The Parties shall be exempted from liability for non-fulfilment or improper fulfillment of their obligations if proper fulfillment was impossible due to force-majeure circumstances, i.e. emergency and inevitable situations which could not be reasonably expected while entering into the agreement or avoided or overcome and were beyond control of the Parties. Such circumstances shall in particular include: natural disasters (earthquake, flood, hurricane), fire, mass diseases (epidemics), strikes, military actions, terroristic acts, sabotages, limitation of transportation, governmental bans, trade bans, including with particular countries, due to international sanctions and other circumstances beyond control of the parties.
13.2. The Parties shall be obliged to timely inform each other on occurrence of such force-majeure circumstances and shall confirm their occurrence by the respective document issued by a relevant authority in the procedure specified by the legislation of the country where such force-majeure circumstances take place.
13.3. Should a Party fail to observe the requirements of this section, it shall be deprived of its right to refer to force-majeure circumstances as a ground for its exemption from liability for the violation of its obligations under this offer.
12.1. If the provider fails to be present at the meeting place within the agreed time, you need to make a telephone call to the provider and to the Kiwitaxi support service.
12.2. The period for lodging claims against the provider no-show shall amount to fourteen calendar days since the city tour start stated in the request.
12.3. When lodging a claim against the provider no-show, you need to confirm that you:
12.4. In order to confirm your presence at the meeting place, you may make your photo on the background of a clock and a hotel reception desk (if the point of departure is a hotel), on the background of a clock and an arrival & departure schedule of an airport or railway station (if the point of departure is an airport or railway station) or provide any other evidence allowing to make a firm conclusion on the customer’s presence at the point of departure during the agreed time.
12.5. If the provider’s no-show is established, we shall return the amount paid for the city tour in full.
were at the meeting place at the stated time,
made a telephone call to the provider and Kiwitaxi support service and reported the provider no-show.
11.1. The mobile phone of the passenger stated in the booking request must be switched on and available for incoming calls and messages at the moment of the city tour start, during the waiting time and until the meeting of the customer with the provider’s representative.
11.2. If the free waiting time lapsed and the customer failed to appear at the meeting place stated in the voucher and failed to answer the incoming telephone call or message from us or from the provider, the latter shall be entitled to refuse from the performance of the city tour and to leave the meeting place. In such event, the provisions of the point 11.3 hereof shall apply.
11.3. If the city tour failed to take place due to the absence of the customer within the stated time and place, we shall keep the cost of the order. Any losses arising due to non-receipt of the service shall not be reimbursed.
10. Request (order) cancellation
10.1. You may cancel your booking with a full refund of the amount paid within 24 hours before the city tour.
In case of booking cancellation at a later date, we do not return the advance payment made.
10.2. We shall not be liable for cancellation, rescheduling or delay of customer’s flights and other circumstances not depending on our actions or inactions and we shall not be able to guarantee the waiting for the customer at the meeting place beyond the limits of the free waiting time.
10.3. If your booking contains additionally paid conditions, the timelines and procedure of your request cancellation shall be determined in the voucher or annexes thereto.
10.4. In rare cases related to the provider's violation of its obligation and other unforeseen extreme circumstances, we shall be entitled to cancel the booking with full refund of the amount paid.
Our obligation to return funds shall be deemed fulfilled from the moment the funds are debited from our account in your favor or from the moment the refund instruction is sent to the international payment system.
10.5. Further procedures and terms for receiving funds depend on the work of the servicing bank or international payment system.
9. Request (order) alteration
9.1. We accept any alterations to the booking request at least 24 hours prior to the city tour start.
9.2. You must make an additional payment if alterations made within the above period led to the order cost increase.
9.3. If alterations are not possible for the booking less than 24 hours before city tour, we do not return the advance payment made.
8. Informing, support, and monitoring of order execution
8.1. We provide all important information related to your order by e-mail or telephone using the email address and/or telephone number stated during the booking.
8.2. If you place an order using a cash payment option, we will contact you 24 hours before the start of the city tour. We will cancel the order in case you don't confirm it.
8.2. All risks related to the failure to receive or untimely receipt (view) of messages as well as risks related to an unauthorized access to your e-mail and/or telephone shall be fully borne by you.
8.3. If you have any questions, you may address to Kiwitaxi support service or to the provider’s representative using the contact details stated in the voucher.
7.1. In order to clarify necessary details and to timely inform of the terms and conditions of booking and their possible changes when executing a request, we kindly ask you to specify the following details of the customer(s):
7.2. We guarantee the confidentiality of the details provided by you during the booking and their use according to the purposes and terms specified in the
Privacy Policy.other data, if necessary.
6.1. The aggregate amount of three dimensions of standard luggage must not exceed 158 cm (63 inches).
6.2. Oversized luggage as well as sports equipment (ski, snowboards, golf bags, surfboards, bikes, etc.), baby carriages, wheelchairs, musical instruments, animal carriers, etc. shall be non-standard luggage and shall be additionally agreed, what in some cases may lead to the service cost increase.
6.3. The transportation of animals and birds is only allowed in a carrier (basket, box, container, cage) with a fixed base if it doesn’t exceed standard luggage size.
Car and Walking Guided Tours, Sightseeing Rides and Car Rentals with a Driver Search and Booking Services Offer
IT Travel LP (registration number in the UK: SL24264, 9a Tinto Place, EH6 5GD, Edinburgh, UK) shall make public car guided tours, walking guided tours, sightseeing rides and car rentals with a driver search and booking services offer.
IT Travel LP shall provide Kiwitaxi service designed to search and book car guided tours, walking guided tours, sightseeing rides and car rentals with a driver as well as to manage the order. IT Travel LP shall be further referred to as “We”, “Service” or “Agent”. Car guided tours, walking guided tours, sightseeing rides and car rentals with a driver shall be further referred to as “City tours”.
We are the agent of the provider who shall perform city tours and shall provide additional services and goods on site. Our tasks:
By making a booking request via Kiwitaxi service, you agree with the terms and conditions of the offer and guarantee that all customers under age of 18 travel accompanied by legal representatives.
to receive from you all necessary and sufficient data to perform the city tour,
to transmit such data to the provider, to obtain its consent to render the service,
to inform you of the provider’s readiness to render the service,
to support and monitor the order execution.
5.3. Providing a city tour of a better class is not a violation of this offer.
5.2. You shall be individually liable for the choice of the respective child seat for the child traveling with you when executing a request.
5.1. The number of customers including children must correspond to the capacity of the chosen vehicle class. Adding a child seat or non-standard luggage may decrease the stated capacity.
4.4. When executing a request for a city tour, where the point of destination is an airport, we recommend to specify the starting time of the city tour taking into account the duration of the trip and a cushion time not less than 3 hours for the flight check-in.
4.3. When the point of destination is an airport, port, railway station or another place the customer needs to arrive at a certain time, you shall calculate the date and time of the meeting individually and shall be liable for being late and possible losses related to the delay.
4.2. The period after the city tour start during which the provider waits for the customers at the meeting place without changes in the city tour cost (free waiting time) shall amount to 60 minutes for airports/ports and 15 minutes for other points of departure.
4.1. Meeting date and time shall determine when the provider’s representative must appear at the agreed place to meet the customers. These are local date and time of the departure point or information allowing to clearly define them. It may be the number of the flight, train, name of a ship, etc. All possible formats to state the time shall be determined by the Kiwitaxi service.
3.2. The address of the meeting place and point of destination shall be determined by the limits of the district, administrative unit or location or by information allowing to clearly define it. It may be a name of a hotel, road junction, a point on the map or scheme, coordinates, etc. All possible formats to state the meeting place and point of destination shall be determined by the Kiwitaxi service.
3.1. Meeting place shall mean an address where the provider’s representative is supposed to wait for the customers. Point of destination shall mean the address to which the provider must take the customers.
3. Meeting place and point of destination
car rentals with a driver.
walking tours with guide,
sightseeing rides with a local driver in cities (not a tour, guide is not provided. The driver is a local resident: he knows the area well and can tell interesting stories of the city, he can show the sights and tell a couple of informative facts about them, but without immersing himself in history),
1.4. Kiwitaxi Service shall mean website tour.kiwitaxi.com, other applications, information systems, and Kiwitaxi channels allowing you to book a city tour, to obtain information and order support, to leave a feedback.
1.7. Order shall mean a request confirmed by both parties (you and the provider).
1.6. Voucher shall mean a document containing all essential terms and conditions of the city tour and confirming the payment of the service or specifying the payment procedure.
1.5. Booking request shall mean a set of data which you provide to Kiwitaxi and which are necessary and sufficient to render the service. A request shall mean a confirmation of your readiness to get a tour service.
1.3. Additional services and goods shall mean any goods and services the provider may provide along with or in course of the city tour. Additional goods and services may relate to the terms and conditions of the meeting and the trip, they may represent services and goods useful for the tourist. Usually, they are paid separately but may be an integral part of the service.
1.2. Provider shall mean a transport or tour company working in the area of rendering city tour services that has an agency agreement with us.
1.1. City tour shall mean a set of services including:
City tours may be performed in motor cars of various classes, minivans and microbuses.
1. Main terms and definitions
We are entitled to decline a request received at a later date.
2.3. We accept the booking requests (taking into account any possible clarifications) at least 48 hours prior to the city tour.
2.2. After processing your request, we may request to clarify some data. After receiving and clarifying data, we transfer the information to the provider who takes the decision to perform the city tour under the specified conditions. A booking request shall be deemed to be an order after its acceptance by the provider.
2.1. When executing a request via Kiwitaxi Service, you specify all necessary details assuming full liability for their correctness and authenticity. You shall also bear risks of non-receipt of the service under this offer (and/or receipt of an improper service) related to incomplete and incorrect information provided during the booking.
2. Request execution terms