FAQ from travel agents
Commissions
Payment
Affiliate materials
Booking process
How much can we earn?
We give our partners 50% of our commission.
When will we get our commission?
The commission is paid every month after the minimum payment amount is reached (50 EUR or USD, depends on your balance currency). If the minimum payout amount is not reached, the payment is carried over to the next month, until the minimum payment amount is reached.

We check your balance on the first day of each month. This means you get that commission that you have accumulated until the first day of the current month. Money will be transferred to your account on the 10th to 20th day of the current month. After the booking is partially or fully paid for, the commission gets the "Pending" status.

After the transfer is executed successfully and after 14 days have passed (this time is given to a client for filing a claim), the commission gets the 'Confirmed' status. And it is these commissions (having this status) that are paid on the first day of each month after the minimum payment amount is reached (50 EUR or USD).
How to get the commission?
To get the commission you can use several options: Skrill, Swift, Visa/Mastercard bank card, SEPA, ePayments, Payoneer account.
There are bank fee for some of these options:

  • Legal entity bank account in the Russian Federation — without fee;
  • Visa/Mastercard bank card — 2% of payout amount;
  • Skrill — 2% of payout amount;
  • Swift — 15 euro for EUR balance and 5 euro for USD balance;
  • SEPA — without fee;
  • ePayments — without fee;
  • Payoneer — without fee.
How to find out commission amount in advance?
If you want to know how much commission you will earn for booking, choose a route. In the list of transfers, next to the price of a particular class, you’ll see a standard сommission of travel agents.
Where can I check my commissions?
All commissions are available on the Balance tab in your personal account.
We didn't get our commission for transfer №xxxxxx. Why?
Most likely, you didn’t enter your personal account and booked those transfers as an ordinary user. Please make sure you are signed in. The URL of page should contain https://b2b.kiwitaxi.com.
You can enter your personal account on Kiwitaxi site.
It's easier and faster to access your personal account by using the direct link: https://b2b.kiwitaxi.ru/agency/login Add it to your browser bookmarks so it can always be on hand.
How do we pay for bookings?

You can choose any of the following options available for travel agencies:

  • Bank card: prepayment online. The rest amount is to be paid to the driver by tourists in cash
  • Bank card: full payment online
  • Invoice. You can download invoice on the confirmation page. Also we send it at your email. This payment method is not available if there is less than 7 days before transfer start. In this case we recommend you to pay with a bank card online.
Do we need a contract?
When you sign up, you confirm your agreement with the terms of our public offer:
https://kiwitaxi.com/en/docs/terms_and_conditions_agency/
You don’t need to sign and send a paper contract.
We want to place KiwiTaxi links, banners, widgets on our website. What do we need to do?
To place KiwiTaxi materials on your web resource, you need to sign up for the webmaster personal account: http://kiwitaxi.com/partner/signup
Right after registration, you will get into your webmaster personal account.

All affiliate materials will be available on Widgets and Banners tab: https://kiwitaxi.postaffiliatepro.com/affiliates/panel.php#Promo-Materials.
Just download a code.
All the materials are ready for placement and include your affiliate ID. For every order made from widget, banner, or link, you’ll get 50% of Kiwitaxi commission.
How to book?
To book a transfer, enter your personal travel agent’s account.

You’ll see a search form on the first page.

In the upper right corner, you can select the currency in which the transfer price is displayed — US dollar, Euro or Ruble.
Here, you can select your pick-up and drop-off locations.

Note: please notice that on this step you choose only pick-up and drop-off location. This means you choose a city or airport, port, village and so forth. You can specify the exact address and/or hotel name later; transfer price will not change if this point is situated within chosen pick-up or drop-off location.

Then, specify the number of adult passengers and children. Set the return transfer if necessary.
Click on 'Search' button.
Under the form, you'll see all transfer classes available for this direction. The car descriptions and transfer prices are also shown here. Take the capacity of the vehicle into account. If the number of passengers exceeds the capacity of the car, the service will be refused.
Select a car class, and the form with order information will appear under. Fill in the information.
If you have a promo code for discount, enter it in the 'Promo code' section. It will be applied to your booking automatically.

Also, you can make changes to the order here. About vehicle class changes: If you've suddenly decided that you've chosen the wrong class of the vehicle, you can change by clicking on 'Choose another' button.
While booking, you can also choose some additional services and goods for tourists.

  • tourist SIM cards;
  • drinking water;
  • an additional hour of waiting;
  • a detoured stop;
  • an English-speaking driver;
  • a Russian-speaking driver;
  • a box for ski equipment;
  • transportation of ski equipment.
You'll also get 50% of our commission for each additional service sold. Please note that these services are available not in all regions.

Note: if passengers include children, it is necessary to order child seats. Otherwise, the driver is entitled to refuse to perform the transfer.
After you fill in the order details, click on 'To payment' button.

Choose a payment method and pay for the order.
After you've made the order, it's available in your account on the 'All orders tab in the upper left corner. Here you can check the status of your order.
How to change my booking?
You can change your booking at 24 hours before it will start.

Go to 'All orders' page, then choose a booking you want to change and click on it.You'll see a page with information about booking.

Here you can change it, download voucher or cancel this booking.

Read more on how to change and cancel your orders in our blog.
How can I change the car class, order additional options in an existing booking?
To change main details in an existing booking, please call our customer service:
+44 20 8068 2801 (toll calls) or send us email: Support@kiwitaxi.com
Important: when making changes to an existing booking, the amount of the commission will not change in proportion to the new price.