Meeting the Driver

Your driver will meet you at the pick-up location at the time specified in the voucher. You can recognize him by the plate with your name on it. The driver will help you with the luggage and take you to the destination. The driver knows your contact phone number. He may phone you to organize the meeting. Please, keep the mobile phone switched on.

Your driver’s contact information will be sent you shortly before the transfer date via email. In case of urgent changes you should call and inform your driver (transfer start time change, order cancelation, flight number change, etc.).

Airport pick-up

Your driver will meet you at the exit of the arrivals area. The driver will be holding a plate with your name on it. In case of delays, your driver will wait for you. Make sure you have specified the correct flight number when making a booking.

You can recognize your driver by the nameplate with the name specified by you during the booking process. If you don’t see your nameplate, don’t worry. Probably, you didn’t see it among the other nameplates or the driver is just late. Please, check again some minutes later. It is very probable that the driver is also looking for you. Check your mobile phone, it should be switched on. The driver will contact you if he is late or can’t find you.

If the driver doesn’t meet nor contact you during 30 minutes after the flight arrival time, take taxi in the airport, we will comepensate the price difference. Contact us upon arrival to the place.

Hotel pick-up

The driver will be waiting for you at the hotel lobby. You can recognize the person picking you up by the plate with your name on it. He will help you with the luggage and take you to the airport or other destination place. When making a booking, please make sure you have specified your hotel full name, it will help to avoid delays in searching the right place.

If the driver doesn’t meet nor contact you during 30 minutes after the transfer start time, take taxi from the hotel, we will comepnsate the price difference.

Port, bus or train station pick-up

Make sure to provide us with train or bus number or the name of the ship. Your driver will choose the best meeting point and will be waiting for you on the platform or at the pier holding a plate with your name on it.

Meeting at other places

If your transfer starts from apartments, office building, shopping center, specify its address and give detailed description of the meeting point. The driver will be waiting for you at the specified time, he will have a plate with your name on it.

If the driver doesn’t meet you

If the driver doesn't meet nor contacts you during 30 minutes after the transfer start time, book transfer at taxi stand in the airport. You can just give them our voucher. We will compensate you the price difference. If you go from the hotel, just book your taxi at reception.

The failures are rare case, and we will certainly make compensation for additional transfer costs. You should contact us upon arrival, this way we will make the compensation.

Flight delay

The driver monitors your arrival according to your flight number. If the flight is late, the driver will arrive later. If the flight delay is more than one hour, you should contact the driver by yourself. The driver contact details will be sent to your email some 24 hours before the trip.

If you have any questions, do not hesitate to contact our customer service.